![]() We give estimated shipping time frames on each product page right under the product pprice and then that same information populates for each product on the view cart page as well. Hi Lindsay, Thank you for your review and your recent order. He needs to know there is a flaw in how his Claims Department handles legitimate customer complaints, so that he can make those customers happy and convert them into his most loyal fans.Reply from Interior HomeScapes May 9, 2018 I am sure he did not build a large online furniture store by deliberately screwing his customers over. Chris Campbell is the CEO of Interior HomeScapes and Topography Home. They need to make the appropriate internal changes so that rather than just denying and deflecting unhappy customers, they DO THE RIGHT THING. Interior HomeScapes has a flawed mechanism for handling customer complaints. We do not want a third (and fourth, and fifth, etc.) bed shipped. So at this point it is over three months and a half months since our initial order, and we are still sleeping on the floor in our brand new home. For example, in response to the fact that the lower half was missing paint, they said “it is customary to not paint the back half of the headboard, since this goes against the wall and no one sees it”… well, duh, we know that but that is not what we said! And, yes, you guessed it… they informed us ONCE AGAIN that we were not entitled to a refund, and would have to wait for A THIRD BED FRAME TO BE SHIPPED. So we sent an email as instructed, and when their claims department responded, it was clear they did not pay attention to our complaint at all. ![]() They refused to give us a phone number to call. They said we had to write up a detailed complaint and to email it to their claims department. Anyway, when the second bed arrived, it was actually more damaged than the original one, with multiple scuff marks, scratches, chips, AND it was missing paint on the lower half of the bed frame! At this point, we called Interior HomeScape’s customer service department, who said there was nothing they could do. In addition, Sun Delivery told us they'd be arriving between 12pm and 4pm but then when they showed up early at 10:15am, my wife had to leave an important meeting early to rush back to the house. Because of this last-minute notification, we had to scramble our work schedules, and ended up losing income as a result. Then, to make matters worse, when they called to tell us the day of delivery, it was THE NEXT DAY. So we had to wait once again, for another month. Interior HomeScapes then sent us an email explaining that we were only entitled to a replacement, not a refund. When it finally arrived on June 10th, unfortunately, it arrived damaged, so we returned it, and requested a refund. Sun Delivery was late in delivering this bedframe. They use a delivery company, Sun Delivery, which they euphemistically call a “White Glove” delivery service. On we placed an order with Interior HomeScapes for a Caracole bed frame, for our bedroom in the new home we were moving into on June 1. I would strongly advise anyone considering doing business with Interior Homescapes, or their brick-and-mortar store Topography Home, to go elsewhere, at least until they make the changes needed to be an upstanding reputable company. And looking at some of the other recent negative reviews, we are not the only ones. Our experience with Interior HomeScapes has been an absolute, horrible nightmare. ![]() BUYER BEWARE - AVOID INTERIOR HOMESCAPES AT ALL COST!
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